Clause 9: Delivery

Delivery is made to the place indicated by the customer when placing the order, according to the shipping method chosen by the customer.

Products cannot be delivered outside the European Union.

The delivery time is indicated when registering the order. It is given for information only and is not guaranteed.

Consequently, any reasonable delay in the delivery of the products cannot give rise to the benefit of the customer:

• the award of damages

• nor to the cancellation of the order

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Clause n° 10: Right of withdrawal

In accordance with articles L221-18 and following of the consumer code, the customer has a period of 14 days to exercise his right of withdrawal from the day of receipt of the goods by the customer or a third party, other than the carrier. , appointed by him.

For contracts concluded off-premises, the customer may exercise his right of withdrawal from the conclusion of the contract.

The customer is free to withdraw without justifying any reason.

In the case of an order relating to several goods delivered separately or in the case of an order for a good made up of lots or multiple parts whose delivery is staggered over a defined period, the period runs from receipt of the last good or batch of the last piece.

For contracts providing for the regular delivery of goods during a defined period, the period runs from the receipt of the first good.

The day on which the contract is concluded or the day of receipt of the goods is not counted in the time limit. The time limit begins to run at the beginning of the first hour of the first day and ends when the last hour of the last day of the time limit expires. If this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.

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Clause n° 11: Modalities for exercising the right of withdrawal

Excluding the assumption of non-compliant products or affected by hidden defects, the cost of returning the product is the responsibility of the customer.

The customer must accompany the return of the products with a withdrawal form indicating his contact details, the order number, the delivery date and the following sentence: "I hereby notify you of my withdrawal from the contract concerning this order".

The customer must be able to prove the shipment of the products returned to DENIAU MARINE EIRL.

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Clause no. 12: Legal guarantee of conformity

In accordance with Articles L217-4 et seq. of the Consumer Code, DENIAU MARINE EIRL is required to deliver goods that comply with the contract and to respond to any lack of conformity existing at the time of delivery.

It also responds to defects of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.

The defects of conformity which appear within twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.

DENIAU MARINE EIRL can combat this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked.

In the event of a lack of conformity, the customer chooses between the repair and the replacement of the good.

However, the company DENIAU MARINE EIRL may not proceed according to the customer's choice if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. It is then required to proceed, unless it is impossible, according to the method not chosen by the customer.

If the repair and replacement of the good is impossible, the customer can return the good and have the price refunded or keep the good and have part of the price refunded.  

The implementation of the legal guarantee of conformity does not give rise to any additional costs for the customer.

In this case, the costs of returning the products are the responsibility of the company DENIAU MARINE EIRL.

The customer must be able to prove the shipment of the products returned to DENIAU MARINE EIRL.

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

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  Clause n° 13: Legal guarantees against hidden defects

In accordance with articles 1641 and following of the Civil Code, DENIAU MARINE EIRL is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which reduce this use so much that the client would not have acquired it, or would have given only a lower price, if he had known about them.

DENIAU MARINE EIRL is not liable for apparent defects of which the customer has been able to convince himself.

The customer has the choice to return the item and have the price refunded, or to keep the item and have part of the price refunded.

In the event of hidden defects, in addition to the refund of the price, the company DENIAU MARINE EIRL will be required to reimburse the customer for the costs incurred by the sale.

In the event that the customer opts for the return of the products, the costs of returning the products are the responsibility of the company DENIAU MARINE EIRL.

The customer must be able to prove the shipment of the products returned to DENIAU MARINE EIRL.

The action resulting from redhibitory defects must be brought by the customer within two years from the discovery of the defect.